Problem: 01. Using 35 × 45 mm as the online digital specification
Why it fails: That measurement belongs to the paper route; online applications use a 3:4 pixel and file-size range.
What to do: Use a digital 3:4 JPG/JPEG and check its pixels and byte size.
Problem: 02. Uploading a scan of a printed photo
Why it fails: New Zealand Passports explicitly says scans of physical photos are not accepted online.
What to do: Use the original digital capture or obtain a digital file from the photo service.
Problem: 03. Taking a selfie or holding the camera too close
Why it fails: Close capture can distort facial features and remove the required surrounding space.
What to do: Ask another person to stand about 1.5 m away with the camera at eye level.
Problem: 04. White or low-contrast background with shadows
Why it fails: The face may not separate clearly from the background, and shadows can trigger checker errors.
What to do: Use a plain light colour with strong contrast and stand 0.5 m in front of it.
Problem: 05. Glare, tinted lenses or thick frames
Why it fails: The eyes may be obscured and the photo may not support reliable identification.
What to do: Adjust the light or remove the glasses. Never wear sunglasses.
Problem: 06. Tight crop or tilted head
Why it fails: The photo needs a centred, straight face and clear space around the head.
What to do: Return to a wider original and recrop without cutting into the hair or shoulders.
Problem: 07. Filters, beauty mode or AI appearance editing
Why it fails: The official rules require a natural image and prohibit digital changes to appearance.
What to do: Use the unedited source, disable appearance enhancement and keep background replacement off.
Problem: 08. Messaging-app compression
Why it fails: Compression can reduce pixel dimensions or push the file below the 250KB minimum.
What to do: Transfer the original or final file at full size by a method that preserves it.