Problem: 01. Using a selfie
Why it matters: A close, angled camera can distort facial features and leave too little space around the head.
What to do: Ask another person to take the photo with the camera at eye level and enough distance.
Problem: 02. The digital file is below 715 × 951 px or exceeds 9 MB
Why it matters: The online upload does not meet the current technical minimum or maximum.
What to do: Return to the original source and export a colour JPEG at or above the minimum, then check the byte size before upload.
Problem: 03. Using PNG, a non-JPEG export or a black-and-white online file
Why it matters: The online route expects a colour JPEG; paper colour guidance must not be copied into the digital route.
What to do: Export the natural source as a colour JPEG and use the official upload validator.
Problem: 04. Uploading a scan of a printed photo
Why it matters: A scan can introduce shadows, print texture, blur and colour shifts instead of preserving an original digital capture.
What to do: Use the original camera file or obtain the correct digital delivery from an accepted provider.
Problem: 05. Filters, beauty mode, AI retouching or background replacement
Why it matters: Digital changes can alter the applicant's natural likeness and are not a substitute for correcting the capture.
What to do: Start again from the unedited source. Keep background replacement off and remove appearance-enhancing edits.
Problem: 06. Head or hair is cropped too tightly
Why it matters: The full head and natural surrounding space may not be visible for reliable identification.
What to do: Return to a wider original capture and recrop without cutting into the hair or top of the head.
Problem: 07. The image is rotated or the head is tilted
Why it matters: The face is no longer presented straight and consistently for the official review.
What to do: Use a correctly oriented original and take another photo with the head level.
Problem: 08. The browser or upload screen fails
Why it matters: A network, browser or stale-session issue can look like a bad photo even when the file is valid.
What to do: Save the original, retry the official flow in a current browser, check the file locally and follow DFA support instructions if it continues.
Problem: 09. Uploading the wrong person's photo
Why it matters: The application must contain the applicant's own image; a technically valid file for someone else is still invalid.
What to do: Stop and restart with the correct original file. Check the name and preview before submitting.
Problem: 10. Repeated official rejection
Why it matters: Repeatedly processing the same source does not fix a physical pose, lighting, likeness or route problem.
What to do: Read the exact rejection message, retake the source photo or contact DFA through its official support channel.
Problem: 11. Hard shadows or objects in the background
Why it matters: Uneven light and background distractions reduce clarity and can trigger review problems.
What to do: Move away from the wall, use softer even light and remove every visible object or person.
Problem: 12. Glare, tinted lenses or eyes hidden by hair
Why it matters: The eyes and full face cannot be checked reliably when they are obscured.
What to do: Adjust the light, remove glasses when necessary and move hair away from the eyes before retaking the photo.